Coordonnées
Last updated: yyyy/mm/dd [2026/04/19]
FrostLoop operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").
If you have any questions about your order, our products, or our policies, you may contact us using the information below.
How to Contact Us
You can reach us through the following methods:
Support Availability
- We aim to respond to all inquiries within 24–48 hours
- Phone support is available via text message (SMS) only
- We do not offer voice call support at this time
- Responses may be delayed during weekends or holidays
Customer Support
For faster assistance, please include:
- Your order number
- The email used at checkout
- A clear description of your issue
Important Information
- Customer support is provided primarily via email
- Phone support may have limited availability
- We may request additional information to verify your identity before assisting with order-related inquiries