Refund policy

Last updated: yyyy/mm/dd [2026/04/20]

FrostLoop operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

This Refund Policy describes how we handle returns, refunds, and exchanges when you purchase products from us.

Please read this Refund Policy carefully before making a purchase.

By placing an order, you agree to this Refund Policy.

Returns

We only accept returns under the following conditions:

  • The item is defective, damaged, or incorrect
  • The return request must be made within 14 days of delivery
  • The item has not been used (unless defective)

We do not accept returns for reasons such as:

  • Change of mind
  • Personal preference
  • Ordering the wrong item
  • No longer wanting the product

We reserve the right to deny any return request that does not meet the conditions outlined in this policy.

To initiate a return, you must contact us at:

We will provide instructions on how to return your item.

Non-Returnable Items

Certain types of items may not be eligible for return, including:

  • Items that have been used or damaged by the customer
  • Items not in their original condition or packaging
  • Items returned without prior approval

Refunds

Once your request is reviewed and approved, we will notify you of the status of your refund. Original shipping costs are non-refundable.

If approved:

  • Your refund will be processed to your original payment method
  • Processing time may take 5–10 business days depending on your bank or payment provider

We reserve the right to refuse service, refunds, or returns in cases of abuse, excessive claims, or suspected fraud.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

You will be required to provide:

Photos or videos of the issue
Order details

If your claim is approved, we will offer one of the following solutions:

  • A replacement item at no additional cost
  • A full refund to your original payment method

In some cases, we may offer to send a replacement instead of a refund as the primary solution. If you prefer a refund, please let us know and we will review your request.

Replacement items will be shipped at no additional cost to you.

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

After this time:

  • Orders may already be processed or shipped
  • Cancellation may not be possible

We reserve the right to cancel any order due to pricing errors, suspected fraud, or misuse of discounts or promotions.

Shipping Costs

  • Shipping costs are non-refundable
  • Customers are responsible for return shipping costs unless the item is defective or incorrect

Delayed or Lost Orders

If your order is delayed or has not arrived within the expected timeframe, please contact us.

We will investigate and may offer, at our discretion:

  • A replacement
  • A refund

depending on the situation.

Resolution will be determined based on carrier confirmation and delivery status.

Exchanges

We do not offer direct exchanges.

If you wish to exchange an item:

  • Return the original item (if eligible)
  • Place a new order

Contact

If you have any questions about our Refund Policy, please contact us at: