Terms of service

Last updated: yyyy/mm/dd [2026/04/20]

FrostLoop operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). FrostLoop is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service ("Terms") describe the terms and conditions that apply to your access to and use of the Services.

Please read these Terms of Service carefully. By using and accessing any of the Services, you acknowledge that you have read these Terms and agree to be bound by them.

These Terms constitute a legally binding agreement between you and FrostLoop.

By placing an order, you agree to all policies, including our Shipping Policy and Refund Policy.

Eligibility and Use of the Services

By using the Services, you agree that:

  • You are at least the age of majority in your jurisdiction, or you have permission from a parent or guardian
  • You will use the Services only for lawful purposes
  • You will not use the Services for any illegal, unauthorized, or prohibited activity

Products and Services

We may offer products or services through the Services. These products may be subject to availability and may be discontinued at any time.

We make reasonable efforts to ensure that product descriptions, images, and pricing are accurate. However, we do not guarantee that:

  • Product descriptions are always complete or error-free
  • Images accurately represent the product in all cases
  • Pricing is free from errors or inaccuracies

We reserve the right to:

  • Limit the sale of products to any person, geographic region, or jurisdiction
  • Modify or discontinue products at any time without notice

Pricing and Payments

Prices for our products are subject to change without notice.

By placing an order, you agree that:

  • You provide current, complete, and accurate purchase information
  • All payments are authorized and valid
  • You will update your information as necessary

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities purchased per customer or household

Chargeback / Abuse

We reserve the right to refuse, cancel, or limit any order that appears to be fraudulent, abusive, or in violation of our policies.

We may also refuse service, future orders, or access to the Services for customers who initiate unjustified chargebacks or disputes.

Shipping and Delivery

We aim to deliver products within estimated timeframes. However, delivery times are not guaranteed.

Shipping may be affected by:

  • Carrier delays
  • Customs processing
  • External factors beyond our control

We are not responsible for delays caused by these factors.

Returns and Refunds

Returns, exchanges, and refunds are handled in accordance with our Refund Policy.

User Content and Communications

If you submit content such as reviews, comments, or feedback, you agree that:

  • We may use, reproduce, modify, and publish such content
  • Your content will not violate any laws or third-party rights

You are responsible for the content you submit.

Third-Party Services

The Services may include links or integrations with third-party services.

We are not responsible for:

  • The content of third-party websites
  • Their policies or practices
  • Any damages resulting from their use

Personal Information

Your submission of personal information through the Services is governed by our Privacy Policy.

Errors and Inaccuracies

Occasionally, there may be errors on the Services related to:

  • Product descriptions
  • Pricing
  • Promotions
  • Shipping details

We reserve the right to:

  • Correct any errors
  • Update information at any time without prior notice

In the event of a pricing or typographical error, we reserve the right to cancel or refuse any order placed for the affected product.

Security and Account Responsibility

You are responsible for maintaining the confidentiality of your account.

You agree that:

  • You will not share your account credentials
  • You are responsible for all activity under your account

We are not liable for any loss resulting from unauthorized use of your account.

Prohibited Uses

You may not use the Services:

  • For any unlawful purpose
  • To violate any laws or regulations
  • To infringe on intellectual property rights
  • To transmit malicious code or spam
  • You may not use our products for resale or commercial purposes without our written permission.

Disclaimer of Warranties

The Services and all products are provided "as is" and "as available".

We do not guarantee that:

  • The Services will be uninterrupted, timely, secure, or free from errors
  • The results from using the Services will be accurate or reliable

Limitation of Liability

To the fullest extent permitted by law, FrostLoop shall not be liable for:

  • Any indirect or consequential damages
  • Loss of profits, data, or revenue
  • Any damages arising from use of the Services or products

In no event shall our total liability exceed the amount paid by you for the product.

Indemnification

You agree to indemnify and hold harmless FrostLoop from any claims arising from:

  • Your use of the Services
  • Your violation of these Terms

Termination

We reserve the right to suspend or terminate your access to the Services if you violate these Terms.

Force Majeure

We shall not be liable for any failure or delay in performance resulting from events beyond our reasonable control, including but not limited to natural disasters, strikes, supply chain disruptions, or governmental actions.

Governing Law

These Terms are governed by the laws of Ontario, Canada.

Changes to These Terms

We may update these Terms from time to time to reflect:

  • Changes to our practices
  • Legal or regulatory updates

We will post updates on this page and update the "Last updated" date.

Contact

If you have any questions about these Terms of Service, please contact us at:

  • Email: contact@frostloop.shop