Shipping policy

Last updated: yyyy/mm/dd [2026/04/21]

FrostLoop operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

This Shipping Policy describes how orders are processed, shipped, and delivered when you purchase from us.

Please read this Shipping Policy carefully before placing an order.

By placing an order, you agree to the terms outlined in this Shipping Policy.

Order Processing

Orders are processed within 1–3 business days after purchase.

Processing times are separate from shipping times.

Business days do not include weekends or holidays.

Processing times may be extended during periods of high demand.

You will receive a confirmation email once your order has been successfully placed.

Once an order has been shipped, we are unable to make changes or cancel the order.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Times

Estimated delivery times:

  • United States: 6–12 business days
  • Canada: 7–15 business days

Delivery times are estimates and not guaranteed. Delays may occur due to factors outside of our control and may vary depending on your location and external factors.

Shipping timeframes begin after the order has been processed and shipped.

Shipping Costs

  • Shipping fees are calculated at checkout  
  • Orders may qualify for free shipping based on promotions or order value

Tracking Information

Once your order has shipped:

  • A tracking number will be provided via email
  • Tracking updates may take several days to appear after shipment

You can track your order using our tracking page:

It is the customer’s responsibility to monitor tracking updates and contact us if issues arise.

Delays

Shipping may be delayed due to:

  • High order volume
  • Carrier delays
  • Customs processing
  • Weather or other unforeseen circumstances

We are not responsible for shipping delays caused by carriers, customs, or other external factors.

International shipments may be subject to customs delays, which are outside of our control.

Incorrect Address

It is the customer’s responsibility to ensure that all shipping information is accurate.

Packages returned to sender due to failed delivery attempts, refusal, or unclaimed status may not be eligible for reshipment or refund.

Orders returned due to incorrect or incomplete addresses may not be eligible for reshipment or refund.

If an incorrect address is provided:

  • We are not responsible for lost or delayed shipments
  • Additional shipping fees may apply

Lost or Stolen Packages

If your package is lost or stolen, please contact us.

We are not responsible for packages marked as delivered by the carrier, including cases of theft or loss after delivery.

Delivery status is determined based on carrier tracking information.

Responsibility for the package transfers to the customer once it has been marked as delivered by the carrier.

We will investigate the issue with the carrier and may offer, at our discretion:

  • A replacement
  • A refund

depending on the situation.

International Shipping

We currently ship to select countries.

Customers are responsible for:

  • Any customs duties
  • Import taxes or fees

Shipping Origin

Orders may be shipped from international warehouses depending on product availability.

Split Shipments

Orders may be shipped in multiple packages depending on product availability.

Contact

If you have any questions about this Shipping Policy, please contact us at: